Canada – CRTC challenges communications industry to address paper bill fees

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that it will host a meeting with telecommunications and broadcasting distribution companies to discuss the practice of charging additional fees to customers who wish to receive paper bills. The CRTC also released the results of its fact-finding exercise on these practices.

Based on information obtained by the CRTC, there is a wide variation in how companies approach paper bill fees. As of November 2013, 36 companies indicated that they do not charge any fees. However, 27 companies acknowledged that their fees range from $0.99 to $5.95 per month for paper bills. Certain companies provide exemptions to these fees, such as for customers who do not have Internet access, but there is no consistent practice across the industry.

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