Australia – ACMA warns Lycamobile on billing accuracy

Australia – ACMA warns Lycamobile on billing accuracy

Telco service provider Lycamobile has been formally warned for breaching the billing accuracy rules in the Telecommunications Consumer Protections Code (TCP Code).

Lycamobile reported to the Australian Communications and Media Authority that between January 2011 and 31 August 2013 its billing system didn’t always recognise the difference between mobile numbers and fixed line numbers starting with “4”. As a result, 12,596 customers were over-charged a total amount of $13,387 when calling fixed line numbers starting with “4”.

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